Off Premise Takes Flight

Essential Ingredients for Restaurant Survival

By Plate on behalf of Tyson Fresh Meats

In response to the global health pandemic, restaurateurs have been scrambling to overcome staggering losses and keep their businesses afloat. From fast-casual to Michelin-starred, operators are displaying incredible creativity, launching and/or expanding takeout options, converting a portion of their storefronts to retail operations, conducting demo videos, offering portable cocktail solutions, and more. They’re also introducing DIY meal kits, giving patrons an entertaining, hands-on culinary experience at home.

While these programs offer undeniably beneficial boosts to cash flow, the National Restaurant Association’s May tracking survey indicates restaurateurs expect sales, employment, and capital spending levels to remain dampened through the end of the year. As such, new programs need to be implemented in a manner that will resonate consistently with patrons over time, offset growing numbers of competitors, and be sustainable. Restaurateurs also need to anticipate potential weaknesses along the supply chain, working with vendors that can help with reliable delivery of beef, pork, and other essential ingredients.

Bringing the Restaurant Experience Home

Along with the obvious convenience, consumers are looking for ways to enjoy restaurant-quality foods at home. As such, they’re requesting takeout and meal-delivery services from their favorite cafés, bistros, and fine-dining establishments.

According to Guy Meikle, Executive Chef and President of the Heritage Restaurant & Caviar Bar in Chicago, “There’s obvious demand from our loyal patrons for some of our most notable dishes. We’re learning, however, that signature dishes easily served on-premise cannot necessarily be packaged and transported for home consumption in a manner that maintains culinary integrity. We’ve had to adjust our menu to include dishes that are a bit more casual and manageable while providing pleasant reminders of previous dine-in encounters.”
With a tremendous variety of cuisines and cooking styles, it’s essential to understand how a carefully prepared dish will be experienced once it has left the restaurant. In this regard, the selection and handling of ingredients becomes critical.

As co-owner of A Sharper Palate and The Westover in Richmond, Va., Chef Tuffy Stone says, “We know that fried foods get soggy over time and some foods can be easily overcooked when reheated. As such, we’re putting an incredible amount of study into our takeout menus, adjusting ingredients so that the meals we deliver are received with the same enthusiasm as those served in-house.”

He continues, “When it comes to steaks and chops, meats with higher internal fat content such as pork belly and brisket hold up better in takeout dishes. We’re also leaning toward sliced flank steak and beef tenderloin that work particularly well at room temperature in salads and other cold dishes.”

In many cases, chefs and restaurateurs look to Tyson Fresh Meats, known for their consistently high standards, extensive range of innovative beef and pork products, and reliable customer service, to help build their off-premise menus. They understand that selecting the right cuts of meat and addressing issues such as flavor profile, fat content, texture, serving size, and portion controls can make or break both the dine-in and off-premise experience. This is especially true in situations where meats must be selected and tailored to satisfy demanding culinary specifications and price parameters.

Packaging Matters

Apart from ingredients, the style and structure of packaging is vitally important as well. For both curbside pickup and home delivery, there are new materials, structural configurations, and technologies that help maintain the temperature, appearance, and integrity of prepared dishes, keeping cold items adequately chilled and hot items suitably warm. With the popularity of meal kits, the way in which multiple dishes are packaged and transported requires careful consideration as well.

Additionally, while health concerns prevail, some consumers still take issue with the impact disposables have on the environment. In this regard, restaurateurs now have to weigh costs vs. sustainable solutions for takeout materials. While there are a wide variety of recycled, recyclable, and compostable service items made from corn, bamboo, wheat, bagasse (a byproduct of sugarcane processing), and plant-based plastics, the cost equation becomes a more complex one for them.
In an industry where first-year survival rates are already low, it’s clear that restaurateurs have reached an important juncture. While the future is anything but clear, those who can adapt, innovate, and continue to deliver worthwhile and compelling culinary experiences on-premise, as well as through takeout and home delivery, stand a greater chance of survival.

Taking the Leap

Exploring alternatives in food retailing makes sense. Before you start, these are a few key issues to consider.

Evaluate Your Menu

Not all dishes are suitable for off-premise consumption. Work out which menu items are consistent with your culinary reputation and can be effectively reconfigured. Test these items with staff, friends, and family, then obtain feedback related to portability, food integrity, and overall satisfaction.

Confirm Demand

Avoid risky investments by quantifying your competitors and qualifying your offer. Make sure demand exceeds existing supply.

Budget Wisely

Decide whether the expansion of service will be a short-term solution or a long-term addition, and then confirm the financial commitment you’re willing to make.

Division of Labor

Packaged meals require special training and staff dedicated to fulfilling orders. Assign responsibilities to ensure consistent and accurate handling, packaging, and delivery.

Packaging Decisions

Plan out the structure and needs of your to-go menu options and determine which packaging solutions make the most sense. Diagram the location of menu items in the packaging to make it replicable and easy for staff to follow.

Technology Rules

Off-premise sales are conducted through websites, mobile applications, and integrated POS systems. Employ technologies that align with BOH, FOH, and consumer needs and are user-friendly.

Communicate Clearly

Make sure your patrons are aware of newly installed takeout and delivery programs. Exterior and interior signage, coupled with carefully coordinated messages on your website and social media channels, will get the word out.

Licensing Matters

Make sure you have all the necessary certificates, permits, and licenses for off-premise sales. While exemptions may be available in the short-term, you’ll want to be prepared for the long-term and avoid penalties.

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